Curio Candy – Global Terms and Conditions

Effective Date: 3 August 2026
Last Updated: 3 August 2026
Governing Entity: Curio Candy (Australia)
Contact: Info@curiocandy.com.au

These Global Terms and Conditions (“Terms”) form a legally binding agreement between you (the individual retail customer / purchaser) and Curio Candy (“we”, “us”, “our”). By accessing our website, placing an order through our shopping cart, or using any of our Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services or place an order.

We are a direct-to-consumer (D2C) retail e-commerce studio. We sell individual, made-to-order products manufactured via industrial additive manufacturing (3D printing) and laser processes through automated print farms. We do not operate a bulk or B2B model. All language in these Terms is directed at individual retail shoppers.

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🌍 GLOBAL BASELINE – On-Demand 3D Printing & Product Characteristics

All products sold by Curio Candy are custom, on-demand, made-to-order items manufactured using industrial 3D printing technology (additive manufacturing) and laser processes via automated print farms. Production begins only after your order is accepted and (where applicable) any design proof is approved.

Inherent Characteristics of Additive Manufacturing: You expressly acknowledge and agree that the following are normal, expected physical traits of the production process and do not constitute manufacturing defects, faults, or non-conformity:

• Visible layer lines
• Minor surface texture variations
• Support marks or small residual blemishes
• Slight colour variations arising from different filament or material dye lots / batches
• Natural variations in timber grain (where applicable)

Colours and appearance on your screen may differ from the physical product due to device calibration and lighting. We do not warrant that the physical item will be identical to digital renders or screen depictions.

As a boutique made-to-order studio, minor batch-to-batch variations may occur due to material availability. These characteristics are inherent to bespoke additive manufacturing and are accepted by you upon placing an order.

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1. Access, Account & Eligibility

By agreeing to these Terms you represent that you are at least the age of majority in your state, territory or country of residence and that you have given us consent to allow any of your minor dependents to use the Services under your supervision.

To place an order you may be asked to provide accurate, current and complete information (email, billing, shipping and payment details). You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign or license your account to any other person.

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2. Orders, Acceptance & Custom Commissions

When you place an order via the shopping cart you make an offer to purchase. Curio Candy reserves the right to accept or decline any order for any reason at its sole discretion.

2.1 Acceptance: Your order is accepted only when we confirm acceptance in writing (usually by email) and we have received and processed your payment or required deposit. Until that point no contract exists.

2.2 Custom / Bespoke Commissions: Feasibility of custom requests is determined case-by-case. We may cancel a custom project at any stage if technical issues (machine failure, 3D-model instability, material unavailability, etc.) render the project unachievable. In such cases any deposit paid for unperformed work will be handled in accordance with the applicable regional refund rules below.

2.3 Cancellation & Change of Mind (Global Principle): Because every item is manufactured to order for an individual retail customer, once production or CAD design work has commenced we are not required to provide a refund, exchange or store credit for change of mind. This principle is applied consistently across all jurisdictions subject to the mandatory regional exceptions set out below.

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3. Custom Deposits & Abandoned Projects

3.1 Non-Refundable Deposit: All custom commissions require a 50% non-refundable deposit before any CAD modelling, design work or production begins. This covers the man-hours, technical setup and material testing required for your unique project.

3.2 Abandoned Projects (“Ghosting”): Creative work requires active client participation. If a project is delayed due to lack of communication or approval from you for a continuous period of 30 days, the project will be deemed Abandoned. Curio Candy may terminate the project and all deposits paid will be forfeited to cover allocated studio time and resources.

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4. Prices, Billing & Transparent Fees

Prices, discounts and promotions are subject to change without notice. The price charged is the price in effect at the moment your order is placed. Posted prices do not automatically include taxes, shipping, handling or customs charges unless expressly stated at checkout.

You represent and warrant that (i) the payment information you supply is true, correct and complete, (ii) you are authorised to use the chosen payment method, and (iii) you will pay all charges incurred at the posted prices, including applicable taxes and shipping.

Transparent Pricing (UK & general CMA guidance): All delivery, fulfilment and mandatory fees are displayed clearly at checkout before you complete payment. We do not engage in drip pricing.

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5. Production Lead Times, Shipping & Delivery

5.1 Production Lead Times: Curio Candy is a small made-to-order studio. Many items are manufactured only after your order is accepted. Delivery estimates refer to transit time only and do not include the production lead time required to manufacture your item. Production times are communicated at the product page or in order confirmation.

5.2 Risk & Title: Once we transfer products to the carrier, title and risk of loss pass to you (subject to mandatory consumer protections in your jurisdiction that cannot be excluded).

5.3 Delays: We are not liable for shipping or delivery delays caused by carriers, customs processing, force-majeure events or other circumstances outside our reasonable control. All delivery times are estimates only.

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🇺🇸 UNITED STATES & NORTH AMERICA – Sales Finality & Limited Remedies

All Sales Are Final for Change of Mind. Because every product is custom-printed on demand for the individual retail customer, once production has commenced the sale is final. We do not accept returns, exchanges or refunds for change of mind, buyer’s remorse, or failure to read product descriptions or sizing information.

Damaged or Defective Items – Narrow Exception: If an item arrives with a true structural defect or has been damaged in transit, you must report it to Info@curiocandy.com.au within five (5) business days of delivery and supply clear photographic and/or video evidence of both the product and the packaging. After verification we will, as the primary remedy, manufacture and ship a free replacement print at no additional cost to you. Cash refunds are not the default remedy for verified defects.

Return-to-Sender / Address Error: If a package is returned to us because of an address error supplied by you, the original sale remains final. You must pay the secondary shipping fee if you wish the item to be re-sent to a corrected address. We are not responsible for packages delivered to an incorrect address provided by the customer.

Nothing in this section limits any non-waivable rights you may have under applicable state or federal law (including the Magnuson-Moss Warranty Act where applicable).

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🇬🇧 UNITED KINGDOM – Consumer Rights Act 2015 & Consumer Contracts Regulations

These Terms are designed to comply with the Consumer Rights Act 2015 (CRA) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

No Statutory Cooling-Off Period for Custom Goods: The standard 14-day cancellation (“cooling-off”) right that applies to most distance contracts does not apply to goods that are made to the consumer’s specifications or are clearly personalised. Because every Curio Candy item is manufactured on demand to your order (and frequently to an approved design proof), the statutory cooling-off period is excluded.

Faulty or Non-Conforming Goods: If goods are faulty or do not conform to the contract you must notify us within thirty (30) days of delivery. We will arrange a priority replacement production run at no cost to you. Your rights under the CRA (satisfactory quality, fitness for purpose, and correspondence with description) remain fully intact and cannot be excluded.

Transparent Pricing: All delivery, fulfilment and any mandatory fees are shown clearly at checkout before payment is taken, in accordance with Competition and Markets Authority (CMA) guidance on anti-drip pricing.

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🇪🇺 EUROPEAN UNION – Consumer Rights Directive & Conformity Guarantee

These Terms align with Directive 2011/83/EU (Consumer Rights Directive) and Directive (EU) 2019/771 (Sale of Goods Directive).

Exclusion of the 14-Day Right of Withdrawal: Pursuant to Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to contracts for the supply of goods made to the consumer’s specifications or clearly personalised. All Curio Candy products fall within this exception because they are manufactured on demand for each individual retail order (often after design-proof approval). Consequently the statutory 14-day cooling-off period is legally excluded.

Legal Guarantee of Conformity: Under Directive (EU) 2019/771 you benefit from a legal guarantee that the goods conform to the contract. You have two (2) months from the date you discover a structural lack of conformity to notify us. The primary remedy we offer is a free replacement production run. Your mandatory rights under EU law cannot be excluded or limited.

2026 Customs & Duties Update (effective 1 July 2026): For items imported into the EU from external production facilities, a temporary flat customs duty of €3 per item may apply under the EU Customs Reform (Council Regulation (EU) 2026/382) on low-value consignments (intrinsic value ≤ €150). The individual retail recipient is responsible for this duty together with any local import VAT. We will declare accurate values; any additional charges levied by customs authorities are payable by the recipient.

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🇦🇺 AUSTRALIA – Australian Consumer Law (ACL)

These Terms fully recognise and do not exclude any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) and related Unfair Trading Practices rules.

Consumer Guarantees Cannot Be Excluded. Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Minor Failure: Where a failure is minor (can be remedied within a reasonable time), Curio Candy may choose the remedy. Our preferred and primary remedy is a free replacement print manufactured within a reasonable time.

Major Failure: A major failure exists where the goods:

• would not have been acquired by a reasonable consumer fully acquainted with the nature and extent of the failure;
• are substantially unfit for their normal purpose or a disclosed purpose and cannot easily be remedied;
• are significantly different from the description or sample; or
• are unsafe.

In the case of a major failure the retail customer may choose a refund or a replacement.

We draft these Terms in clear, transparent language and avoid dark patterns in order to comply with Australian requirements for clear choice architecture.

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6. Intellectual Property

All trademarks, brands, text, images, graphics, 3D models, CAD files, audio and other materials on the Services are owned by Curio Candy, its affiliates or licensors. You must not reproduce, distribute, modify, create derivative works of, or republish any material from the Services without our prior written consent. Purchase of a physical product does not grant you any licence to the underlying intellectual property (including CAD files or proprietary designs).

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7. Optional Tools, Third-Party Links & Shopify

We may provide access to third-party tools (e.g. Shopify plugins) or links to external websites. These are provided “as is” without warranties. We are not liable for any harm arising from your use of third-party tools or websites. Complaints about third-party products should be directed to the third party.

Relationship with Shopify: Curio Candy is powered by Shopify. Any sales you make in our Store are made directly with Curio Candy. Shopify is not responsible for any aspect of the sales, including injury, damage or loss resulting from purchased products. You release Shopify and its affiliates from all claims arising from your transactions with Curio Candy.

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8. Privacy Policy & Feedback

Your submission of personal information is governed by our Privacy Policy and Shopify’s Privacy Policy.

If you submit ideas, suggestions or reviews (“Feedback”), you grant us a perpetual, worldwide, royalty-free licence to use and display such Feedback for any purpose, including commercial promotion. We are under no obligation to keep Feedback confidential or to pay compensation for it.

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9. Errors, Inaccuracies & Omissions

Occasionally information on the Services may contain typographical errors, inaccuracies or omissions relating to pricing, descriptions or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (subject to mandatory consumer protections that cannot be excluded).

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10. Prohibited Uses & Agents

You may not use the Services: (a) for any unlawful purpose; (b) to infringe our intellectual property rights; (c) to harass or harm our employees; (d) to transmit viruses or malicious code; (e) to collect personal information of others; or (f) to use AI tools or scraping devices to extract data from the Services without permission. We may terminate your account for violating these rules.

Software Agents: No software “Agent” may access or interact with our Services unless it identifies itself strictly in accordance with HTTP/HTTPS request standards (identifying as “Agent/[agent name]”). Agents must not conceal their nature or circumvent measures intended to distinguish computer use from human interaction.

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11. Termination

We may terminate this agreement or your access to the Services in our sole discretion at any time without notice (subject to any mandatory notice requirements in your jurisdiction). You remain liable for all amounts due up to and including the date of termination.

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12. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED BY CURIO CANDY OR AS REQUIRED BY MANDATORY CONSUMER LAW THAT CANNOT BE EXCLUDED, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the law of your jurisdiction.

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13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL CURIO CANDY, OUR PARTNERS, EMPLOYEES OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.

Where liability cannot be excluded, our total liability is limited to the maximum extent permitted by the applicable mandatory law (including, where relevant, the cost of replacement of the goods or re-supply of equivalent goods).

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14. Indemnification

You agree to indemnify and hold harmless Curio Candy and its affiliates from any claims, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

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15. Severability & Entire Agreement

If any provision of these Terms is determined to be unlawful or unenforceable, that provision shall be severed and the remaining provisions shall remain valid and enforceable. These Terms together with any posted policies constitute the entire agreement between you and us concerning the subject matter hereof.

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16. Governing Law & Jurisdiction

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of New South Wales, Australia. You and Curio Candy consent to the non-exclusive jurisdiction of the courts of New South Wales, without prejudice to any mandatory consumer-protection jurisdiction rules that apply in your country of residence (particularly within the EU, UK or Australia).

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17. Contact Information

Questions about these Terms of Service should be sent to:

Curio Candy
Email: Info@curiocandy.com.au

© 2026 Curio Candy. All rights reserved. These Terms are designed for individual retail consumers purchasing made-to-order 3D-printed goods. They incorporate mandatory consumer protections of the United States, United Kingdom, European Union and Australia and do not seek to exclude rights that cannot lawfully be excluded.